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Cherrywork Logo 2022_(Original) Red in white BG
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Transforming Maintenance Efficiency with Intelligent, Paperless Operations

Advancing Global Health with Quality, Reach, and Reliability

A global pharmaceutical organization dedicated to advancing access to high-quality medicines and improving health outcomes worldwide. With a presence in more than 150 countries, it brings together a robust portfolio of trusted brands, complex generics, and biosimilars, ensuring that patients everywhere receive the care they need. The company operates through state-of-the-art manufacturing facilities and a strong research network that drives innovation, compliance, and sustainable growth. Its commitment to quality, affordability, and reliability positions it as a trusted partner to healthcare systems and professionals around the world.
As part of its continuous journey toward operational excellence, the organization sought to modernize its maintenance and calibration processes to enhance efficiency, visibility, and collaboration. Partnering with Incture and leveraging the Cherrywork Intelligent Maintenance & Operations (IMO) solution, it aimed to create a connected, data-driven ecosystem for maintenance—empowering teams with digital tools to drive proactive decision-making and streamlined operations.

Business Impact

faster spare parts
identification.
0 %
hour saved per lead per
shift in closing work orders.
0
reduction in mean
time to repair.
0 %

Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Driving Efficiency through Smarter Maintenance Operations

Cherrywork_29_challenge
Across its global network of manufacturing and research facilities, the organization maintained a rigorous system of maintenance and calibration activities to ensure equipment reliability, compliance, and operational continuity. Each maintenance task involved precise documentation, approvals, and validation steps reflecting the company’s strong focus on quality and accuracy. These processes were supported by paper-based workflows, requiring collaboration among multiple teams across functions and geographies. As the organization continued to scale, business leaders recognized the opportunity to strengthen process visibility, improve coordination, and enable faster information flow between departments.
Maintenance data was recorded in SAP ECC after each calibration or work order validation, ensuring accuracy but limiting real-time capture of operational insights. This created scope for enhancing responsiveness by extending SAP PM functions such as Notifications, Work Orders, TECO, and Timestamps to mobile platforms. A mobile-enabled approach could allow teams to log updates directly from the field, improving timeliness and operational transparency. Additionally, work order management presented opportunities for deeper collaboration, as activities like input submission, review cycles, corrective actions, and timesheet updates could be streamlined within a single, digital framework. The organization also worked closely with third-party calibration partners, where greater data synchronization could bring stronger alignment and accountability. Together, these insights shaped a clear business need—to modernize maintenance operations through a unified, digital-first platform that connected teams, improved visibility, and empowered field personnel with real-time decision support.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Elevating Maintenance Operations through Intelligent Digital Integration

To enhance operational agility and ensure a unified maintenance ecosystem, the organization adopted Cherrywork Intelligent Maintenance & Operations, a next-generation digital solution built to simplify and modernize maintenance workflows. The platform introduced complete digitization of calibration and work instruction processes, enabling teams to move from paper-based management to a connected, data-driven model. With intuitive mobile access, maintenance personnel could create, review, and complete SAP PM activities including Notifications, Work Orders, TECO, and Timestamp entries—directly from their devices, ensuring real-time synchronization with SAP ECC.
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The Cherrywork solution also delivered an interactive workbench that provided a single view for recording inputs, performing reviews, tracking corrective actions, and managing timesheets. Real-time planning dashboards empowered operators to schedule tasks efficiently and allocate resources based on current priorities. For calibration activities involving external vendors, the system offered seamless collaboration and automatic data posting into SAP, minimizing manual coordination. Advanced spare management capabilities further streamlined the identification, reservation, and tracking of spare parts—creating a fully connected, proactive, and transparent maintenance environment across global operations.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Accelerated Efficiency and Smarter Maintenance Decisions

The implementation of Cherrywork Intelligent Maintenance & Operations (IMO) delivered measurable improvements across the organization’s global maintenance ecosystem. By transitioning to a fully digitized, paperless process, maintenance teams achieved faster decision-making and greater accuracy in day-to-day operations. Real-time alerts, scheduling, and visibility into work orders empowered technicians and supervisors to act swiftly, ensuring that maintenance activities were completed on time and with complete traceability. Seamless collaboration between internal teams and third-party vendors led to smoother calibration management and more efficient task execution across all facilities.
With advanced spare management and mobile-enabled operations, the company realized significant performance gains—achieving 67% faster spare parts identification, saving one hour per lead per shift in work order closures, and driving a 15–20% reduction in mean time to repair (MTTR). These improvements not only optimized maintenance productivity but also strengthened governance, reduced turnaround time, and enhanced overall equipment reliability, establishing a modern foundation for intelligent, data-driven maintenance excellence.

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