Cherrywork Logo 2022_(Original) Red in white BG
Cherrywork Logo 2022_(Original) Red in white BG
Request a Demo
Cherrywork Logo 2022_(Original) Red in white BG
Request a Demo

Building Transparent Partnerships: How a Global Healthcare Leader Streamlined Supplier Collaboration

Empowering Global Health Through Access and Innovation

A global healthcare enterprise operating in more than 165 countries and territories, the organization is uniquely positioned to bridge the divide between generics and branded medicines. Its portfolio spans a wide range of therapeutic areas including noncommunicable diseases, infectious conditions, biosimilars, and over-the-counter products ensuring that trusted, high-quality medicines reach patients regardless of geography or circumstance. Guided by a mission to “empower people worldwide to live healthier at every stage of life,” the company combines global scale with deep local expertise, leveraging its manufacturing, regulatory, and commercial capabilities to support healthcare systems and patients around the world. In doing so, it advances not only pharmaceutical access, but also sustainable operations, innovation, and partnerships that strengthen health outcomes globally.
As the organization’s global supply chain and supplier network expanded, the complexity of procurement, supplier collaboration, and real-time transaction visibility increased substantially. To uphold its commitment to access and reliability, the company recognized the need for a modern digital platform capable of streamlining supplier engagement, improving transparency, and enhancing decision-making. To achieve this, it partnered with the Cherrywork Suite of Digital Solutions from Incture to build an integrated solution that unifies supplier communication, procurement workflows, and operational data visibility across its complex global ecosystem.

Business Impact

elimination of paperwork and
email dependence
0 %
visibility of purchase orders
from creation to shipment
0 ⁰

Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Enhancing Supplier Collaboration for Global Procurement
CS 21 Challenge
With operations spanning multiple regions, the organization managed a broad and diverse supplier network that was essential to its global healthcare mission. Core procurement activities, such as Purchase Order (PO) creation, acknowledgment, and approval were primarily handled through emails and shared documents. While this approach functioned well at smaller volumes, the organization’s growing scale highlighted the need for more structured, standardized processes. Maintaining alignment across multiple teams and regions required careful tracking of approval workflows, monitoring document revisions, and ensuring that all stakeholders accessed the most current information. Without a unified platform, teams spent considerable time navigating emails, spreadsheets, and disparate updates to ensure nothing was overlooked.
Additionally, tasks such as dispute resolution and exception management required verification across multiple data sources. Internal teams and suppliers often had to manually reconcile updates to maintain clarity and consistency, resulting in significant time and effort. The fragmented nature of procurement data made it difficult to gain a comprehensive, real-time view of operations, limiting the ability to quickly assess order status, supplier performance, and compliance metrics. From a business standpoint, the need for a connected, centralized platform was clear, a system capable of unifying stakeholders, delivering transparent and timely insights into procurement activities, and streamlining collaboration. Such a platform would enable more efficient workflows, proactive exception handling, and stronger supplier engagement across all regions.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Building a Connected and Transparent Procurement Ecosystem
To create a more streamlined and collaborative procurement environment, the organization implemented the Cherrywork Supplier Collaboration Portal, a cloud-based platform designed to connect internal teams and suppliers on a single digital interface. Seamlessly integrated with SAP ECC, the portal provided end-to-end visibility into Purchase Orders (POs), subcontracting consumption, and shipment details, enabling all stakeholders to access real-time data. Automated workflows replaced email-based approvals, ensuring faster PO acknowledgment and smoother document handling. The system’s intuitive dashboards allowed users to monitor transactions at every stage, providing a clear, consistent view of procurement activities.
CS 21 Solution

The solution also introduced features such as Advanced Shipment Notification (ASN) to enhance logistics coordination, allowing suppliers to proactively share delivery updates and timelines. Exception handling and dispute management became more efficient through centralized tracking and digital records, reducing manual intervention while maintaining full compliance. With role-based access, personalized dashboards, and actionable analytics, the portal empowered teams to make quicker, data-driven decisions. The result was a connected, transparent, and scalable procurement ecosystem improving collaboration, accelerating operations, and setting a new benchmark for supplier engagement in the healthcare industry.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Driving Transparency, Collaboration, and Efficiency
The implementation of the Cherrywork Supplier Collaboration Portal transformed the organization’s procurement operations into a fully digital and transparent ecosystem. Teams and suppliers could now access real-time data, track Purchase Orders (POs) from creation to shipment, and manage exceptions through a single, unified platform. Automated workflows eliminated the need for manual emails and paperwork, ensuring faster communication and more reliable, error-free order processing.
With complete visibility across procurement activities, stakeholders could make informed decisions and maintain compliance more effectively. The organization achieved 100% reduction in paperwork and email dependency, along with 360° real-time visibility of POs throughout their lifecycle. The transformation not only improved operational agility but also strengthened supplier relationships, creating a more connected, collaborative, and scalable procurement environment across its global network.

Ready for a tailored quote designed specifically for your business?

Cherrywork subscription model enables you to gain access to robust features, insightful analytics, and the flexibility to customize functionalities according to your organization’s distinct requirements.
Request Pricing
Translate »

Home

Intelligent Task Management

Blog

Incture

Request a demo