Cherrywork Logo 2022_(Original) Red in white BG
Cherrywork Logo 2022_(Original) Red in white BG
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Cherrywork Logo 2022_(Original) Red in white BG
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From Manual to Intelligent: How a Global Manufacturer Redefined Supply Chain Efficiency

A Global Powerhouse in Manufacturing and Distribution

Operating across North America, Europe, Asia, and South America, the company is a leading manufacturer and distributor of premium heavy-duty vehicles and transportation solutions. With a strong legacy of innovation, engineering excellence, and sustainability, the organization delivers world-class products and services to customers in more than 100 countries. Its diversified portfolio spans truck manufacturing, advanced parts distribution, and financial services, all supported by a robust global dealer network. The company’s sustained investment in technology and customer-centric innovation has solidified its position as a trusted leader in global transportation and logistics.

As operations expanded across continents, the complexity of managing suppliers, freight planning, and customs processes increased significantly. To build a more agile and connected supply chain, the organization partnered with the Cherrywork Suite of Digital Solutions from Incture. This collaboration aimed to unify communication across suppliers and logistics teams, improve real-time visibility into shipments and routes, and enhance efficiency through intelligent automation establishing a seamless, transparent, and data-driven supply-chain ecosystem.

Business Impact

elimination of paperwork 
0 %
visibility into delivery cycle and stock collection
0 ⁰

Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Enhancing Global Supply Chain Coordination and Visibility
As the organization expanded its global operations, its supply chain ecosystem grew more dynamic, spanning suppliers, logistics partners, and customs agencies across multiple regions. Order management, freight planning, and bid handling were managed through regional systems, with teams collaborating across different time zones to maintain operational continuity. While this distributed structure supported local responsiveness, the business recognized an opportunity to strengthen synchronization and create a unified view of global logistics performance. Because teams operated with region-specific data for shipment tracking and route planning, there was an increasing need for greater alignment, consistency, and real-time insights across all markets.

Transportation planning and execution presented additional opportunities for optimization. A more connected view of planned routes, carrier utilization, and logistics costs could help improve resource allocation and enhance delivery predictability. Collaboration among suppliers, carriers, and internal teams could also benefit from a single digital environment that provides shared visibility and transparency at every step of the logistics process. Customs activities previously managed through document exchanges and disparate regional workflows, represented a high-value opportunity for digitization to accelerate approvals and strengthen compliance. Ultimately, the organization identified the strategic need for a unified, intelligent platform capable of harmonizing operations, enhancing end-to-end visibility, and empowering teams to make data-driven logistics decisions on a global scale.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Building a Unified and Intelligent Collaboration Ecosystem
To strengthen visibility and streamline supplier coordination across its global supply chain, the organization implemented the Cherrywork Supplier Collaboration Portal, a digital platform designed to connect internal teams, logistics partners, and suppliers in real time. The solution seamlessly integrated with SAP Transportation Management (TM) and Global Trade Services (GTS), automating processes related to order management, freight planning, and customs handling. This integration ensured data consistency across systems, eliminated manual coordination, and enabled smoother, faster, and more accurate information flow. With centralized access, teams could efficiently manage freight bids, monitor carrier allocations, and plan routes with greater precision, resulting in more optimized logistics operations.
CS 22 Solution
The portal also introduced intelligent capabilities such as advanced shipment notifications, real-time route tracking, and proactive exception handling. These features allowed suppliers and internal teams to stay aligned on delivery schedules and respond quickly to operational changes. Digitizing customs processes reduced administrative effort and accelerated clearance, while intuitive dashboards provided leaders with actionable insights into freight performance, shipment timelines, and cost optimization. Together, these enhancements transformed supplier collaboration into a connected, data-driven function , fostering agility, transparency, and long-term operational resilience across the organization’s global network.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Driving Transparency and Agility across the Global Supply Chain
The implementation of the Cherrywork Supplier Collaboration Portal delivered measurable transformation across the organization’s global logistics and supplier ecosystem. With all supplier communication and logistics data centralized, teams gained 360° visibility into every stage of the delivery cycle, from order creation to final stock collection. Route optimization and intelligent carrier allocation helped minimize transportation costs while improving delivery timelines. Warehouse teams benefited from proactive shipment alerts, enhancing preparedness and ensuring seamless handoffs between suppliers, carriers, and internal operations. 
By digitizing customs management and eliminating paper-based processes, the company achieved a 100% reduction in manual documentation and significantly accelerated clearance times. Real-time dashboards equipped leaders with data-driven insights, enabling faster decision-making and continuous process improvement. Overall, the organization built a transparent, agile, and fully connected supply chain, turning visibility into value and setting a new operational benchmark for global collaboration. 

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