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Cherrywork Logo 2022_(Original) Red in white BG
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Cherrywork Logo 2022_(Original) Red in white BG
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Driving Operational Excellence through Intelligent Maintenance and Workforce Management

Empowering Global Healthcare through Innovation and Access

A global pharmaceutical organization that plays a pivotal role in advancing healthcare access and improving patient outcomes across continents. With a strong heritage of scientific excellence and deep expertise in manufacturing and distribution, the company delivers high-quality, trusted medicines across therapeutic areas such as cardiovascular, oncology, infectious diseases, and central nervous system disorders. Its operations span multiple geographies, supported by a robust global supply chain and a culture rooted in innovation, integrity, and patient-centricity. The organization’s commitment to operational excellence ensures consistent quality and reliability in every aspect of its global operations.
To strengthen its workforce management capabilities and improve collaboration across diverse teams and partners, the company partnered with Incture to implement the Cherrywork Suite of Digital Solutions. This initiative was designed to modernize and digitize contractor and employee lifecycle management, enabling streamlined onboarding, secure data access, and greater compliance visibility, while ensuring scalability to meet future business needs.

Business Impact

increase in internal employee productivity.
0 %
faster contractor and employee onboarding.
0 %

Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Streamlining Workforce Management through Intelligent Digitization
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Managing a large and diverse contractor workforce across global manufacturing and research sites required a coordinated and structured approach to ensure smooth operations and compliance. The organization’s existing contractor management processes were largely paper driven, involving multiple approvals, document exchanges, and coordination across HR and site teams. As the workforce footprint expanded, these processes required significant time and effort to maintain accuracy, documentation integrity, and adherence to governance standards. Business leaders identified an opportunity to bring greater efficiency, transparency, and scalability to contractor onboarding and workforce management through digital transformation.

Contractor information and updates were handled through internal teams, which meant employees were responsible for data entry, validation, and record maintenance in SAP ECC. This approach made it time-intensive to manage renewals, track compliance, or gain timely visibility into workforce readiness across locations. To enhance productivity and ensure consistent compliance, the organization envisioned a connected, digital platform that would empower contractors with secure self-service access, provide real-time workforce insights, and enable teams to focus on strategic workforce planning rather than administrative tasks.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Enhancing Workforce Operations with a Unified Digital Platform

To address the growing need for efficiency and visibility, the organization adopted Cherrywork Intelligent Maintenance & Operations (IMO) to modernize and digitize its contractor and employee management processes. Built on SAP Business Technology Platform (BTP), the solution enabled seamless onboarding and offboarding of both contractors and employees through an intuitive, workflow-driven interface. It automated document verification, approvals, and compliance checks, ensuring faster, more structured workforce management while maintaining complete governance across all activities.

Cherrywork_30_SOL
The platform provided controlled and secure access to SAP ECC data, allowing contractors to manage their own records without compromising data integrity. Internal teams were empowered with real-time dashboards to monitor workforce status, compliance scores, and document validity across locations. The mobile-friendly interface enhanced accessibility for both internal teams and external partners, while the scalable architecture ensured the system could adapt to future workforce needs. By integrating all workforce processes into a unified, digital environment, the organization achieved streamlined operations, improved data transparency, and a significant boost in productivity.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Transformative Outcomes through Intelligent Workforce Management
The deployment of Cherrywork Intelligent Maintenance & Operations (IMO) marked a major shift in how the organization managed its extended workforce. By streamlining the entire contractor management lifecycle, the company established a digitally connected and agile operational model. Teams could now coordinate effortlessly through a single platform, ensuring that contractor onboarding, compliance tracking, and approvals were all managed in real time with complete visibility.
This transformation translated into measurable business impact, a 30% boost in internal employee productivity and 50% faster onboarding and offboarding cycles for both employees and contractors. The platform’s secure and role-based access architecture not only enhanced data integrity but also built confidence among users handling critical workforce data. Ultimately, the organization achieved a more resilient, efficient, and compliant workforce ecosystem, aligning operations with its long-term vision of digital excellence in pharmaceutical operations.

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