Redefining Back-Office Operations in Global Ground Services
The customer is a leading global provider of ground handling services, supporting airlines and airports across multiple geographies. The company offers end-to-end airport operations solutions, including passenger handling, baggage management, aircraft turnaround, cargo services, and ramp operations, ensuring safe, efficient, and timely airline support. With a strong focus on operational excellence, the organization leverages technology and a large network of skilled personnel to maintain high service standards for airlines worldwide. They manage a large vendor network and high transaction volumes, making operational efficiency and financial governance critical to sustaining service quality and strong supplier relationships.
As the company scaled, accounts payable operations began to face growing complexity. Delayed approvals, fragmented workflows, and limited visibility threatened operational efficiency and strained supplier interactions. To overcome these challenges, the company partnered with Incture and its Cherrywork Suite of Digital Solutions to transform accounts payable into a centralized, automated, and transparent process—enabling stronger compliance, improved control, and operational efficiency across its global operations.
The organization encountered several operational hurdles in managing its accounts payable operations. A lack of clear vendor compliance and regulation metrics contributed to prolonged invoice lead times, making it difficult for finance teams to plan cash flow and ensure timely payments. Communication regarding invoice and payment status was often delayed or fragmented, leaving both internal teams and suppliers uncertain about progress and creating frustration on both sides. Tracking and reconciling supplier payments across a high-volume, multi-format environment—including PDFs, emails, e-invoices, and paper documents—proved cumbersome, error-prone, and highly time-consuming, further slowing operations.
These operational inefficiencies not only created bottlenecks in day-to-day workflows but also increased the risk of compliance gaps, audit findings, and missed payments. Delays and errors in processing strained supplier relationships and limited visibility into financial operations, making it challenging for leadership to make timely, data-driven decisions. From a business perspective, the organization required a comprehensive, centralized solution capable of unifying accounts payable processes, enhancing governance and transparency, reducing manual effort, and supporting scalable, efficient operations across its global network.
To overcome these challenges, the organization implemented Cherrywork Accounts Payable Automation. By unifying workflows across all business units, the solution provided real-time visibility into invoice status, approvals, and exceptions, ensuring timely communication between finance teams and suppliers. Automation of multi-format invoices reduced manual data entry, minimized errors, and accelerated processing cycles, while rule-based approvals and a robust exception-handling mechanism ensured consistency, accuracy, and compliance.
Integration with ERP systems enabled automated invoice posting, validation, and reconciliation, providing a clear audit trail and enforcing adherence to internal policies and regulatory standards. High-volume invoices were processed automatically, allowing finance staff to focus on exceptions, strategic decision-
making, and vendor relationship management. By combining automation, governance, and transparency in a scalable framework, the solution transformed accounts payable from a fragmented, reactive function into a centralized, efficient, and insight-driven operation—reducing processing time, improving compliance, and supporting sustainable business growth.
The implementation of the solution transformed the organization’s accounts payable operations, delivering measurable improvements in both efficiency and governance. Invoice processing cycles were reduced by 70%, enabling faster approvals and quicker operational responses. Manual workloads dropped by 80%, eliminating repetitive tasks and freeing finance staff to focus on exceptions, strategic decision-making, and vendor relationship management. Real-time visibility into invoice status, approvals, and exceptions provided complete transparency, allowing leadership to make timely, data-driven decisions and maintain full control over financial operations.
High-volume invoices were processed automatically, ensuring consistent accuracy and adherence to internal policies and regulatory standards. The centralized invoice repository and integrated workflows strengthened compliance, reduced the risk of audit findings, and enhanced operational consistency. Overall, the solution enabled a scalable, efficient, and transparent accounts payable function capable of supporting global operations, improving financial control, and reinforcing sustainable business growth.
