Cherrywork Logo 2022_(Original) Red in white BG
Cherrywork Logo 2022_(Original) Red in white BG
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Driving Operational Excellence through Intelligent Maintenance and Operations for a Global Commercial Vehicle Leader

Driving Operational Excellence in the Global Commercial Vehicle Industry

A global powerhouse in the commercial vehicle industry, the organization designs and manufactures a diverse range of trucks and fleet solutions that power logistics and transportation networks across continents. With a legacy of engineering excellence and customer-centric innovation, it continues to set benchmarks for reliability, safety, and performance in the global automotive landscape. The company operates with a strong focus on sustainability, leveraging technology to create vehicles that deliver exceptional fuel efficiency and reduced emissions supporting both economic and environmental goals.
As the organization continued to expand its global footprint and customer base, it sought to further enhance operational agility and vehicle uptime. Recognizing the growing demand for proactive fleet maintenance and intelligent monitoring, the company partnered with Incture to implement the Cherrywork Suite of Digital Solutions, to modernize maintenance workflows and strengthen end-to-end fleet management.

Business Impact

reduction in cycle time for process completion.
0 %
increase in employee engagement.
0 %

Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Building a Connected and Predictive Fleet Ecosystem
Operating an extensive fleet of commercial trucks across multiple regions, the organization’s logistics network formed the foundation of its customer commitments. Every vehicle on the road carried both goods and responsibility — to maintain punctuality, service quality, and operational efficiency. Managing such a dynamic ecosystem required a high level of coordination, where insights into vehicle health, location, and utilization could translate directly into business agility.To maintain this rhythm, leadership envisioned a system that could unify real-time data from diverse sources — GPS trackers, maintenance logs, and performance sensors — into a single, transparent view. This would enable teams to oversee vehicle availability, monitor
utilization patterns, and plan service schedules with precision. As delivery networks expanded, so did the need for timely insights that could help optimize routes, balance workloads, and ensure every truck performed at its best.
At the same time, the organization recognized the strategic advantage of predictive maintenance. Rather than relying solely on time-based service intervals, the goal was to analyze actual driving patterns, load conditions, and performance metrics to anticipate service requirements more accurately. This approach not only supported greater reliability but also enhanced cost management by minimizing unplanned downtime and extending vehicle life cycles.By evolving towards a more connected and intelligent fleet management framework, the business sought to empower teams with actionable insights, reinforce service dependability, and create a seamless logistics experience that aligned with both operational and customer expectations.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Enabling Smart, Predictive Maintenance for a Connected Fleet
To achieve greater visibility and control over its global fleet operations, the organization implemented the Cherrywork Intelligent Maintenance & Operations (IMO) solution—an integrated, data-driven platform designed to enhance maintenance efficiency and reduce downtime. The solution provided a mobile-enabled experience across iOS and Android, empowering teams to manage fleets, monitor vehicle performance, and coordinate maintenance activities in real time. By leveraging telemetry data and geo-location tracking, the system offered continuous insights into truck health, location, and usage patterns, enabling faster decision-making and improved operational reliability.
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The platform’s predictive analytics capabilities allowed the company to anticipate potential maintenance issues before they impacted performance. This proactive approach ensured better planning of service schedules and optimized the use of spare parts and workforce resources. The solution also seamlessly integrated with existing service relationship management systems, providing unified access to vehicle data, maintenance history, and recall information. With real-time insights and automated processes, the organization established a smarter, more connected maintenance ecosystem that enhanced uptime, improved service quality, and strengthened customer satisfaction.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Driving Uptime and Operational Excellence
The implementation of the Cherrywork Intelligent Maintenance & Operations (IMO) solution transformed the company’s approach to fleet management and service operations. With real-time data insights and predictive maintenance capabilities, the organization significantly reduced unplanned truck downtime, ensuring uninterrupted delivery and logistics performance. Proactive maintenance scheduling and improved spare parts planning enhanced overall equipment reliability while optimizing resource utilization.
The company also experienced stronger customer retention through faster service turnarounds, improved product recall management, and consistent delivery excellence. Mobile accessibility empowered field teams with instant visibility into fleet status, helping them take informed actions quickly. As a result, the organization achieved an 80% reduction in cycle time for process completion and a 20% increase in employee engagement, reinforcing its commitment to operational efficiency and customer value across its global network.

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