Cherrywork Logo 2022_(Original) Red in white BG
Cherrywork Logo 2022_(Original) Red in white BG
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Cherrywork Logo 2022_(Original) Red in white BG
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Reimagining Healthcare Supply Chains through Technology

Championing Health across Every Stage of Life

As one of the world’s foremost healthcare organizations, the company has built its legacy on advancing global well-being through science, innovation, and accessibility. With a mission to provide trusted, high-quality medicines and healthcare solutions, it operates a vast network of manufacturing facilities, research centers, and distribution hubs across continents. Its portfolio encompasses a diverse range of therapeutic areas from chronic disease management and infectious disease treatment to preventive care and wellness — serving millions of patients every day. Beyond its extensive product line, the company is recognized for its commitment to sustainability, ethical sourcing, and regulatory excellence, consistently meeting the highest standards of safety and compliance. By integrating cutting-edge research with world-class supply chain operations, it continues to play a pivotal role in ensuring that life-saving medicines reach those who need them, when they need them.
However, as its global footprint expanded and operational complexity deepened, managing the logistics of inbound materials and inventory became increasingly challenging. Manual documentation, fragmented communication, and limited visibility across inbound workflows began to affect efficiency and responsiveness. Recognizing the need to modernize these processes, the organization partnered with Cherrywork Suite of Digital Solutions from Incture to streamline its inbound logistics — introducing automation, real-time collaboration, and end-to-end transparency to support its mission of delivering timely, reliable, and high-quality healthcare worldwide.

Business Impact

Reduced turn-around time
0 %
improvement in inventory visibility
0 %

Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Streamlining Inbound Logistics for Greater Efficiency and Visibility
cherrywork_CS Viatris
The organization needed to modernize its inbound logistics operations to achieve greater speed, accuracy, and transparency across the supply chain. Existing processes were heavily reliant on manual, paper-based documentation, creating bottlenecks in shipment verification, approvals, and record-keeping. Each inbound transaction required multiple handoffs across logistics, quality, and warehouse teams, consuming significant time and increasing the likelihood of human error.
From a business standpoint, there was a clear requirement for a centralized, digital platform that could automate documentation, enable real-time visibility into inbound shipments, and ensure consistent data sharing across departments. The absence of such a system meant that teams operated in silos, relying on fragmented communication through emails and physical records, resulting in delayed decision-making and limited accountability.
Additionally, leadership identified the need for data integrity and compliance assurance. Without a structured digital repository for shipment-related documents and regulatory forms, the organization faced risks in audits and reporting. The lack of proactive tracking and unified dashboards hindered the ability to anticipate supply chain delays, directly impacting productivity and business continuity.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Building a Connected and Transparent Inbound Logistics Ecosystem
To enhance the efficiency and transparency of its inbound logistics, the organization implemented Cherrywork Smart Warehouse, a comprehensive digital solution designed to modernize and centralize warehouse and inbound operations. The platform eliminated manual, paper-based workflows by introducing a unified digital repository where all shipment documents, regulatory forms, and approvals could be securely maintained. Integrated seamlessly with SAP, Cherrywork Smart Warehouse ensured that every inbound transaction was updated in real time—enabling a single source of truth for all stakeholders. This integration not only improved data accuracy but also strengthened coordination among security, warehouse, and quality teams, ensuring faster and more compliant execution of inbound activities.
cherrywork_CS 18 Solution

Beyond automation, the solution brought intelligence and agility to the process. Real-time shipment tracking, dynamic scheduling, and automated alerts empowered teams to proactively manage inbound operations instead of reacting to delays. The platform’s intuitive interface provided end-to-end visibility into inventory movements and document flows, while predictive insights helped optimize scheduling and minimize downtime. By digitizing collaboration and creating a transparent workflow, Cherrywork Smart Warehouse transformed inbound logistics from a fragmented, time-intensive function into a connected, efficient, and insight-driven process—paving the way for scalable operational excellence.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Driving Measurable Efficiency and End-to-End Transparency
The implementation of Cherrywork Smart Warehouse brought measurable transformation across inbound logistics operations. By digitizing documentation and centralizing all inbound activities, the organization eliminated redundant paper-based workflows and reduced manual dependencies. Teams could now coordinate seamlessly across functions—warehouse, security, and quality—ensuring faster decision-making and improved compliance tracking. Real-time visibility into shipments empowered stakeholders to anticipate bottlenecks, plan proactively, and maintain a consistent flow of critical inventory to healthcare facilities.
The impact was both operational and strategic. Turnaround time was reduced by 100%, dramatically improving responsiveness across the supply chain. Inventory visibility improved by 30%, enabling more accurate forecasting and optimized planning. With streamlined collaboration, reduced delays, and enhanced transparency, the organization achieved significant gains in productivity and governance. The deployment of Cherrywork Smart Warehouse not only modernized inbound logistics but also established a scalable digital framework that strengthened supply chain resilience and reinforced the company’s mission to deliver dependable healthcare worldwide.

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