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Smart Warehouse, Smarter Healthcare: Digitizing Cold-Chain Management

A Healthcare Services Powerhouse

With over a century of experience and a presence across 13 markets in Asia, the company is one of the region’s largest and most trusted healthcare services providers. It plays a critical role in improving healthcare accessibility by connecting hundreds of thousands of medical facilities, pharmacies, and hospitals with leading global manufacturers. Its integrated offerings encompass pharmaceutical distribution, digital and data-driven solutions, patient engagement programs, and commercial services that support every stage of the healthcare value chain. Operating more than 70 advanced warehouses and employing over 12,000 professionals, the organization ensures life-saving medicines and medical products are delivered safely, efficiently, and compliantly to millions of patients each year. Driven by its commitment to sustainability, innovation, and reliability, it continues to shape the future of healthcare logistics and supply chain excellence across the region.
As the organization expanded its operations and diversified its service capabilities, managing the precision and reliability of its cold-chain network became increasingly complex. Manual workflows and legacy systems made it difficult to maintain real-time visibility, accuracy, and speed in handling temperature-sensitive materials. To overcome these limitations, the company partnered with the Cherrywork Suite of Digital Solutions from Incture to reimagine its warehouse operations. The collaboration aimed to modernize cold-storage management through intelligent automation, mobility, and seamless SAP integration—creating a smarter, data-driven foundation for healthcare logistics at scale.

Business Impact

transparency and
real-time visibility
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discrepancies in inventory and
material status across operations
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Challenge:
Strengthening Governance and Efficiency Through Better Integration

Challenge:
Building Agility and Visibility in Cold-Chain Operations
Cherrywork_CS_19_Challenges

With the rapid expansion of its healthcare distribution network, the organization needed to modernize its cold-chain logistics to ensure scalability, compliance, and reliability. The existing legacy system had served well in supporting core operations but was increasingly limited in handling growing transaction volumes and evolving process complexities. From a business standpoint, there was a clear requirement for greater visibility, automation, and flexibility to sustain operational speed and precision across inbound and outbound cold-chain activities.

Key business needs included a unified digital system to accurately track passive packaging materials, streamline scrapping and approval workflows, and improve 
inventory reconciliation to minimize losses and discrepancies. Additionally, limited mobility in the on-premises setup created dependencies on fixed workstations—highlighting the need for mobile-enabled, real-time data access to enhance responsiveness on the warehouse floor.
Beyond process optimization, the organization aimed to integrate and standardize all warehouse functions within a single, intuitive platform to drive consistency, collaboration, and compliance across facilities. Automating tasks like cycle counting and inbound inspection through guided workflows would reduce manual effort while ensuring accuracy. Ultimately, the business sought to build a more agile, connected, and data-driven cold-chain ecosystem—one that could scale with growth and uphold the company’s mission of delivering safe, reliable healthcare across Asia.

Solution:
Strengthening Governance Through Integrated Automation

Solution:
Transforming Cold-Chain Operations with Intelligent Digitization 
To make warehouse operations faster, more transparent, and easier to manage, the organization adopted Cherrywork Smart Warehouse—a digital platform built to bring all cold-chain processes together in one place. The solution helped teams manage inbound and outbound operations of cold-storage boxes and data loggers with complete accuracy through serial and batch tracking. Its mobile-friendly design allowed staff to perform tasks directly from handheld devices, giving them instant access to real-time information and reducing delays caused by system limitations. With data automatically updated across the system, the organization gained better visibility and control over its warehouse activities.
cherrywork_CS_19_Solution
Key warehouse tasks were simplified through automation and digital workflows. Cycle counting and inbound inspections became faster and more reliable, while approval-based workflows made it easy to handle scrapping of materials in a compliant way. Real-time integration with SAP ensured that data on inventory, packaging materials, and operational performance was always up to date and accessible to decision-makers. Together, these changes helped create a unified, efficient, and data-driven warehouse environment—improving productivity, ensuring accuracy, and building a strong foundation for future scalability.

Results:
Transforming Weeks into Days: Measurable Accounts Payable Impact

Results:
Driving Transparency, Precision, and Scalable Growth
After adopting Cherrywork Smart Warehouse, the organization experienced a major shift in how its cold-chain operations were managed and monitored. Real-time dashboards offered complete transparency across all warehouse movements, helping teams stay informed and proactive. Tasks that earlier required multiple checks or manual entries were now completed seamlessly through the digital interface, improving both accuracy and speed. The result was 100% visibility across the inventory network and zero material status errors, giving leadership greater confidence in daily operations.
The new system also improved collaboration and decision-making across teams. Warehouse managers could instantly view inventory levels, material usage, and performance metrics, while automated notifications helped prevent potential disruptions. The streamlined cycle counting and scrapping processes ensured that materials were tracked and utilized efficiently, reducing waste and supporting compliance goals. With a unified, digital-first approach, the organization established a more agile, reliable, and scalable warehouse ecosystem—setting a strong foundation for continued growth and service excellence in healthcare logistics.

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