Efficient maintenance of assets is critical for enterprises across industries such as manufacturing, pharmaceuticals, food processing, automotive, oil and gas, and textiles. Unexpected equipment failures can halt production, impact delivery timelines, and increase operational costs. For SAP users, Cherrywork’s Intelligent Maintenance and Operations (IMO) solution offers a fully integrated approach to maintenance that reduces downtime, streamlines workflows, and improves asset performance. Built on SAP Business Technology Platform (SAP BTP), Cherrywork IMO (Intelligent Maintenance & Operations) delivers predictive insights, intelligent automation, and enhanced operational efficiency.
How Cherrywork IMO Uses SAP BTP for Enhanced and Intuitive User Experience
Cherrywork IMO is designed to complement SAP’s Plant Maintenance (PM) module, extending its capabilities through a user-friendly interface and AI-driven functionalities. The solution operates within the SAP BTP environment, ensuring secure connectivity with SAP S/4HANA or SAP ECC backends.
Solution architecture
- End-user access: Technicians and planners can access Cherrywork IMO via Android-native or iOS-native mobile applications, tablets, or web portals. Offline access ensures operations continue uninterrupted in areas with weak or no connectivity.
- SAP BTP layer: The core IMO application runs on the CF Application Runtime within SAP BTP. It manages four solution areas: Core Maintenance, Advanced Maintenance, Field Maintenance, Workforce Management, and Manufacturing Operation Excellence. Mobile services support offline operations, and data storage uses SAP HANA Cloud and PostgreSQL, with ObjectStore for large-scale document storage.
- Data intelligence: IoT connectivity, SCADA/Historians, and the Advanced Event Mesh enable real-time monitoring of asset parameters. The Business AI layer powers predictive and prescriptive maintenance and supports the GenAI-based Field Assistant for operator guidance.
- Backend integration: SAP S/4HANA or SAP ECC acts as the mandatory ERP backend. Data exchange is secured via Cloud Connector and ODATA protocols, ensuring seamless synchronization between Cherrywork IMO on BTP and SAP systems.
This architecture ensures SAP users experience a fully connected and intelligent maintenance solution that integrates with their existing SAP ecosystem.
Key CW IMO Features Driving Maintenance Efficiency
Cherrywork IMO offers features tailored to improve maintenance scheduling, asset management, and operational performance.
Core maintenance
- Planned and breakdown maintenance: Automates the creation and tracking of work orders (WOs) and notifications, including partial confirmations, spare parts management, and technical completion validation.
- Calibration management: Ensures measurement equipment maintains accuracy with structured work orders capturing pre-, during-, and post-calibration readings.
- Enhanced user experience: Simplifies SAP screens, reduces clicks, and improves efficiency for operators.
- GenAI field assistant: Provides instant access to digital manuals and guidance, referencing internal documentation only for secure, reliable insights.
- Offline capability: Local storage allows uninterrupted execution of maintenance tasks, syncing automatically when connectivity is restored.
Advanced maintenance
- Unified Namespace (UNS): Aggregates asset data in a single platform, supports custom hierarchies of assets, business rules, and visualizes plant layouts.
- IoT integration & Digital Twin: Automates data capture from sensors through MQTT protocol, enablingenables real-time monitoring, trend analysis, and predictive insights.
- Predictive and prescriptive maintenance: Uses machine Learning (ML)AI algorithms for failure prediction and provides actionable maintenance prescriptions derived from asset manuals.
- Low-code/no-code checklists: Digitize paper-based checklists for audits, quality inspection, and compliance.
Field maintenance
- Location tracking: Visualizes asset locations using Google Maps, vital for geographically dispersed assets.
- Mobility: Field technicians can create notifications, work orders, and measurement points from mobile devices.
- Lone worker safety: Tracks operator locations, sends alerts, and facilitates rapid assistance in hazardous environments.
Workforce management
- Contractor management: Registers external personnel, manages access, and tracks compliance.
- Permit to work: Automates creation, approval, tracking, and compliance assessment for safe operations.
Skill management & AI insights: Assigns tasks based on technician skills, monitors performance, and provides guidance via AI-driven insights.
Cherrywork IMO Maintenance Workflow for Efficient SAP Operations
Cherrywork IMO’s maintenance workflow involves five key roles, each supported by intelligent automation:
- OT (IoT/SCADA/Historians): Captures sensor data, predicts Remaining Useful Life (RUL), identifies anomalies, triggers notifications, and creates work orders automatically.
- Asset Reliability Engineer: Reviews AI-generated alerts, validates notifications, and approves work orders or closes false alerts.
- Maintenance Planner: Manages scheduling, checks spare part availability, assigns technicians based on skills, and finalizes work orders.
- Warehouse Operator: Issues spare parts, or triggers purchase requests or stock transfers when inventory is insufficient.
- Maintenance Technician: Executes work orders, accesses GenAI-guided manuals, records time, and confirms completion.
This structured process ensures maintenance is proactive, efficient, and aligned with overall production objectives.
AI-Driven Data Insights for Effective SAP Maintenance Management
Cherrywork IMO uses real-time and historical data to optimize maintenance:
- Automated data capture: Sensors provide continuous monitoring, removing the need for manual measurement logging.
- Predictive analytics: AI identifies patterns, anticipates failures, and calculates RUL for critical assets.
- Condition-based maintenance: Triggers work orders based on real-time asset performance, avoiding unnecessary interventions.
- Insightful dashboards: Tracks KPIs such as downtime, work order completion, and asset utilization, enabling data-driven decision-making through prescriptive suggestions and AI-based insights on the historical data.
- Trend analysis: Visualizes parameter trends over variable periods with fault predictions, supporting early intervention.
By leveraging AI and IoT, Cherrywork IMO, SAP BTP maintenance software, empowers SAP users to move from reactive to proactive maintenance, improving uptime and efficiency.
Why SAP Users Choose Cherrywork IMO for Maintenance Excellence
Cherrywork IMO offers SAP users a combination of pre-built digital applications, domain expertise, and multi-cloud flexibility:
- Pre-built content: Comes with ready-to-use applications and templates, reducing setup time and accelerating implementation.
- Extensive suite of digital applications: Provides a broad range of pre-packaged solutions to manage maintenance, workforce, field operations, and analytics efficiently.
- Multi-cloud openness: Supports deployment across multiple cloud services, avoiding vendor lock-in and providing flexibility for future expansion.
- Connected business processes: Integrated workflows link maintenance, production, warehouse, and analytics platforms for unified operational performance.
- Domain & industry expertise: Built on deep knowledge of industry use cases and business scenarios, ensuring solutions align with operational needs.
- Clean core: Extends SAP cloud systems while maintaining master data quality, refined governance, and improved maintainability.
- Fast time to value: Rapid deployment reduces payback periods and enables organizations to monetize their investment quickly while funding additional high-value use cases.
- Total Productive Maintenance (TPM) alignment: Supports autonomous maintenance, planned maintenance, focused improvement, and quality maintenance practices.
- Enhanced employee safety: Features such as lone worker tracking, permit-to-work, and AI-based guidance ensure secure and compliant operations.
Cherrywork IMO’s combination of AI, IoT, low-code tools, and SAP integration delivers a maintenance solution for SAP users that improves operational efficiency while maintaining safety, compliance, and reliability.
Cherrywork IMO: The Ultimate SAP BTP Maintenance Solution
For SAP users, effective maintenance requires real-time collaboration, data-driven insights, and integration with core SAP systems. Cherrywork IMO, built on SAP BTP, delivers a robust, AI-powered maintenance platform that combines core, field, and advanced maintenance capabilities with workforce management. Automating work orders, leveraging predictive analytics, and providing GenAI guidance reduces unplanned downtime, enhances asset performance, and ensures operational excellence.
The IMO solution represents the ideal SAP BTP asset maintenance integrated solution. Organizations gain faster decision-making, improved productivity, and secure, compliant maintenance processes, answering the question of why SAP users choose maintenance software built on BTP. With Cherrywork IMO, enterprises can confidently adopt a proactive maintenance strategy that aligns with business goals and maximizes ROI. Book a demo with our experts today!
